Store Operations Leader - Merchandising & Pet Care

PetSmart, Inc.; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart, Inc. is seeking a Retail Operations Manager to drive store excellence across merchandising, inventory, and pet care operations.

The role includes opening/closing the store, leading associates, and delivering strong financial outcomes while upholding our mission and values. You will oversee staffing, coaching, and development, ensure compliance with policies, and maintain a safe, engaging shopping environment for pet parents and teams.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including onboarding, reviews, labor management, and coaching for accountability.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Coordinate staffing coverage for pivotal store activities.
• Communicate company priorities to ensure alignment.
• Maintain store standards and empower staff to follow Policies & Procedures.

Skills

People leadership

Store operations

Retail leadership

Communication

Hiring & coaching

Labor management

Job description

PetSmart, Inc. is seeking a Retail Operations Manager to drive store excellence across merchandising, inventory, and pet care operations.

The role includes opening/closing the store, leading associates, and delivering strong financial outcomes while upholding our mission and values. You will oversee staffing, coaching, and development, ensure compliance with policies, and maintain a safe, engaging shopping environment for pet parents and teams.