Retail Operations Lead - Merch, Training & Pet Care

PetSmart, Inc.; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan

Paid Time off

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart, Inc. is seeking a Retail Operations Lead to drive store excellence, merchandising, and inventory management. You will oversee associates, ensure safety and cleanliness, and support opening/closing procedures to uphold our brand standards.

The role emphasizes leadership, customer service, and thorough knowledge of store operations with a focus on delivering a positive pet-parent experience.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; flexibility to work evenings, weekends, and holidays.
• Proficiency in computer applications.

Responsibilities

• Lead and guide sales associates in merchandising and presentation standards.
• Oversee store operations including inventory management and POS handling.
• Ensure store standards and Code of Ethics compliance; support opening/closing procedures.

Skills

Retail supervision

Computer literacy

Communication skills

Under pressure

Organizational skills

Job description

PetSmart, Inc. is seeking a Retail Operations Lead to drive store excellence, merchandising, and inventory management. You will oversee associates, ensure safety and cleanliness, and support opening/closing procedures to uphold our brand standards.

The role emphasizes leadership, customer service, and thorough knowledge of store operations with a focus on delivering a positive pet-parent experience.