Retail Operations Leader: Grow & Optimize

PetSmart; Wilson (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart seeks a Retail Operations Manager to drive store operations, merchandising, inventory and pet care excellence in line with our values.

You will lead associates, support staffing, training, and store opening/closing, while delivering safe, clean and welcoming shopping experiences.

This full-time role requires flexibility for evenings, weekends and holidays, with opportunities for development within a national leader in pet care.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability; flexible schedule including evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including onboarding, reviews, labor management, and coaching.
• Coordinate staffing coverage for store activities and lead operational processes.
• Ensure store health, safety, and cleanliness; maintain inventory accuracy and merchandising standards.
• Drive store P&L with a focus on sales, efficiency, and cost control.

Skills

People leadership

Communication skills

Organizational skills

Problem solving under pressure

Computer proficiency

Job description

PetSmart seeks a Retail Operations Manager to drive store operations, merchandising, inventory and pet care excellence in line with our values.

You will lead associates, support staffing, training, and store opening/closing, while delivering safe, clean and welcoming shopping experiences.

This full-time role requires flexibility for evenings, weekends and holidays, with opportunities for development within a national leader in pet care.