Retail Operations Manager – Lead Store & Pet Care

PetSmart, Inc.; Buffalo (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Manager to drive store performance, merchandising, inventory, and pet care operations while leading a team of associates. This role requires devotion to safe, organized stores and strong execution of company standards.

You will manage staffing, training, scheduling, and store opening/closing procedures to ensure a superior customer and pet-parent experience. A strong leader with hands-on operational excellence will thrive here.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including onboarding, reviews, labor management, and mentoring.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business needs.
• Lead and coach associates on operational processes to ensure pets in our care are safe and healthy.

Skills

Retail leadership

Coaching

Communication

Time management

Computer literacy

Team leadership

Tools

POS systems

Job description

PetSmart is seeking a Retail Operations Manager to drive store performance, merchandising, inventory, and pet care operations while leading a team of associates. This role requires devotion to safe, organized stores and strong execution of company standards.

You will manage staffing, training, scheduling, and store opening/closing procedures to ensure a superior customer and pet-parent experience. A strong leader with hands-on operational excellence will thrive here.