Retail Ops Lead: Store Excellence & Pet Care

PetSmart, Inc.; Buffalo (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Paid Weekly

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart seeks a Retail Operations Lead to drive store performance, merchandising, and inventory control while leading associates and delivering a safe, welcoming shopping experience. The role requires coordinating opening/closing, overseeing operations, and upholding PetSmart’s standards.

Successful candidates will have 2+ years in retail supervision, strong communication, and proficiency with POS and store systems.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Support and guide sales associates in merchandise handling and product knowledge.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and administer associate feedback and inquiries.
• Execute merchandising strategies to optimize sales and seasonal displays.
• Manage inventory levels, conduct regular audits, and analyze sales trends.
• Operate POS systems and handle cash with accuracy.
• Ensure store standards and compliance with Policies and Procedures.

Skills

Retail supervision

Customer service

Computer proficiency

Communication skills

Work under pressure

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

PetSmart seeks a Retail Operations Lead to drive store performance, merchandising, and inventory control while leading associates and delivering a safe, welcoming shopping experience. The role requires coordinating opening/closing, overseeing operations, and upholding PetSmart’s standards.

Successful candidates will have 2+ years in retail supervision, strong communication, and proficiency with POS and store systems.