Store Operations Lead — Retail Excellence & Team Growth

PetSmart; El Paso (TX); Sur place; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Résumé du poste

PetSmart’s Retail Operations Lead has shared responsibility to drive operational excellence in our stores, overseeing merchandising, inventory management, pet care operations, and opening/closing the store while upholding our vision, mission, values, and strategy.

This role includes supervising associates, ensuring a safe and organized environment, and delivering an exceptional guest experience while maintaining store standards and compliance with Policies and Procedures.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsabilités

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, and coaching.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Execute merchandise strategies to optimize sales and manage inventory, audits, and stock replenishment.

Connaissances

Retail supervision

Customer service

Merchandising

Inventory management

POS operations

Outils

POS software

Description du poste

PetSmart’s Retail Operations Lead has shared responsibility to drive operational excellence in our stores, overseeing merchandising, inventory management, pet care operations, and opening/closing the store while upholding our vision, mission, values, and strategy.

This role includes supervising associates, ensuring a safe and organized environment, and delivering an exceptional guest experience while maintaining store standards and compliance with Policies and Procedures.