Retail Operations Leader – Pets & Growth

PetSmart; McDonough (GA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Manager to lead stores with a focus on merchandising, pet care operations, and team leadership. You will open/close the store, mentor associates, and drive financial outcomes while upholding safety and brand standards.

The role requires directing staffing, inventory control, and executing operational processes to ensure pets in our care are safe and healthy, with a strong emphasis on customer service and store presentation.

Qualifications

• 3+ years of retail leadership or customer-focused experience.
• Full-time availability; schedule includes evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication.
• Ability to react under pressure and stay composed.
• Strong organizational skills and attention to detail.

Responsibilities

• People leadership: recruit, coach, and develop associates; delegate daily tasks and ensure training.
• Overall store experience: oversee healthcare of store-owned pets, inventory management, pricing, merchandising, and store standards.
• Expense management: monitor labor and supplies; analyze inventory trends; manage store P&L pressures.

Skills

People leadership

Retail operations

Communication skills

Computer applications

Evening/weekend availability

Tools

POS systems

Job description

PetSmart is seeking a Retail Operations Manager to lead stores with a focus on merchandising, pet care operations, and team leadership. You will open/close the store, mentor associates, and drive financial outcomes while upholding safety and brand standards.

The role requires directing staffing, inventory control, and executing operational processes to ensure pets in our care are safe and healthy, with a strong emphasis on customer service and store presentation.