Store Operations Leader — KPI-Driven Retail & Service

Safelite Group; Midland (AR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay & bonus opportunities

Benefits package over $10k

Tuition reimbursement up to $5,250 per

Paid training & tools provided

Job summary

Safelite Group seeks a Store Manager to lead daily retail operations, focusing on quality and service to deliver a memorable customer experience. You will oversee opening/closing, staffing, scheduling, inventory, cash handling, and safety, while driving KPI targets and ensuring SafeTech certification for technicians.

The role requires strong leadership, excellent communication, and the ability to work outdoors in varying weather. A driver’s license and professional appearance are essential.

Qualifications

• High School Diploma/GED/Equivalent or 5-7 years leadership/supervisory experience.
• Valid state-issued driver’s license.
• 3+ years leadership experience with an incentive-based performance approach.
• 3-5 years in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence and engage a mobile workforce.
• Comfort working outside in various weather conditions.
• Present a professional appearance and wear PPE.
• Physical ability to lift up to 35 lbs and stand for extended periods.

Responsibilities

• Oversee daily store operations, including opening/closing, work orders, Check-In/Check-Out, customer service, staffing, scheduling, and inventory control.
• Drive team performance to meet KPI and company goals, including Net Promoter Score, Time to Serve, and quality metrics.
• Ensure technicians are SafeTech certified and deliver quality installs/repairs through training and coaching.
• Provide guidance on vehicle/equipment maintenance and proper recordkeeping, collaborating with marketing for display materials.
• Deliver world-class customer service by promptly addressing client complaints/warranty issues.
• Perform all other duties as assigned.

Skills

Leadership

Coaching

Customer service

Communication

Staff scheduling

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office

Job description

Safelite Group seeks a Store Manager to lead daily retail operations, focusing on quality and service to deliver a memorable customer experience. You will oversee opening/closing, staffing, scheduling, inventory, cash handling, and safety, while driving KPI targets and ensuring SafeTech certification for technicians.

The role requires strong leadership, excellent communication, and the ability to work outdoors in varying weather. A driver’s license and professional appearance are essential.