Store Manager: Lead Team, Elevate Service & KPIs

Safelite; Ontario (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive weekly pay

Bonus opportunities

401(k) with company matching

Medical coverage plans

Paid vacation and holidays

Tuition reimbursement

Paid training

Access to Safelite benefits

Job summary

Safelite is seeking a Store Manager to lead daily store operations, deliver outstanding customer service, and drive performance metrics. You will coach staff, manage scheduling, and ensure cash handling and inventory controls are robust.

The role emphasizes safety, regulatory compliance, and professional presentation in a fast-paced retail/service environment. The ideal candidate has strong leadership experience, excellent communication skills, and a track record of achieving KPIs while

Qualifications

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience preferred.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Responsibilities

• Oversee the daily operations of the store, including opening/closing procedures and cash handling.
• Drive KPI performance to meet or exceed company goals (NPS, Time to Serve, conversions, etc.).
• Ensure SafeTech certification and ongoing training for technicians.
• Provide guidance on vehicle maintenance and documentation; coordinate with marketing as needed.
• Deliver world-class customer service and promptly address complaints or warranty issues.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication skills

Microsoft Office

Tools

Microsoft Office Suite

Job description

Safelite is seeking a Store Manager to lead daily store operations, deliver outstanding customer service, and drive performance metrics. You will coach staff, manage scheduling, and ensure cash handling and inventory controls are robust.

The role emphasizes safety, regulatory compliance, and professional presentation in a fast-paced retail/service environment. The ideal candidate has strong leadership experience, excellent communication skills, and a track record of achieving KPIs while