Store Leader: Drive Service & Retail Excellence

Safelite; Cheyenne (WY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Weekly pay & bonus

401(k) matching

Medical coverage

PTO & holidays

Tuition reimbursement

Paid training

Benefits portal access

Job summary

Safelite Group, Inc. is seeking a Store Manager to lead daily store operations, drive customer service excellence, and manage people, cash, inventory, and safety. This role requires hands-on leadership and a commitment to a high-quality customer experience.

You will coach staff, optimize staffing and schedules, monitor KPIs, and ensure quality installations while maintaining a welcoming store environment. Competitive pay with bonus opportunities and comprehensive benefits are offered.

Qualifications

• High School Diploma or equivalent; 5–7 years leadership/supervisory experience preferred.
• 3+ years of leadership experience in retail or service environments.
• Automotive experience preferred.
• Proficiency with Microsoft Office and basic tech tools.

Responsibilities

• Oversee daily store operations including opening/closing, cash handling, and inventory control.
• Drive KPI performance, customer satisfaction, and adherence to safety and company policies.
• Coach and develop technicians and staff to ensure quality installations/repairs.
• Maintain store appearance and collaborate with marketing for in-store displays.
• Respond promptly to customer complaints and warranty issues.

Skills

Leadership

Customer service

Staffing & scheduling

Communication

Inventory management

Cash handling

Safety

Loss prevention

Coaching

Microsoft Office

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Web applications

Office equipment

Job description

Safelite Group, Inc. is seeking a Store Manager to lead daily store operations, drive customer service excellence, and manage people, cash, inventory, and safety. This role requires hands-on leadership and a commitment to a high-quality customer experience.

You will coach staff, optimize staffing and schedules, monitor KPIs, and ensure quality installations while maintaining a welcoming store environment. Competitive pay with bonus opportunities and comprehensive benefits are offered.