Store Leader — People, Service & Performance

Belron; Delray Beach (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Weekly pay & bonus

Benefits >$10k

401(k) with company matching

Medical coverage options

PTO & holidays

Tuition reimbursement up to $5,250

Paid training

Job summary

Safelite is seeking a Store Manager to lead daily retail store operations with a focus on quality and service to ensure a memorable customer experience. You will supervise staff, manage cash/expenses, inventory, and loss prevention, while delivering world-class customer service and meeting KPI targets in a fast-paced automotive service environment.

The role requires strong leadership, excellent communication, and the ability to train and coach a mobile workforce, with safety and compliance at

Qualifications

• High School Diploma or equivalent or 5–7 years leadership/supervisory experience.
• Valid state-issued driver’s license required.
• 3+ years leadership experience with an innovative approach toward incenting performance.
• 3–5 years of experience in retail or service center environments; automotive experience preferred.

Responsibilities

• Oversee daily store operations including opening/closing, work order management, and cash handling.
• Drive team performance to meet KPI targets (NPS, Time to Serve, customer conversions, quality metrics).
• Ensure SafeTech certification and quality installations/repairs through coaching and training.
• Provide guidance on vehicle/equipment maintenance and collaborate with marketing for displays.
• Deliver world-class customer service and respond promptly to complaints/warranty issues.

Skills

People leadership

Customer service

Staff scheduling

KPI management

Communication skills

Microsoft Office

Driver's license

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Job description

Safelite is seeking a Store Manager to lead daily retail store operations with a focus on quality and service to ensure a memorable customer experience. You will supervise staff, manage cash/expenses, inventory, and loss prevention, while delivering world-class customer service and meeting KPI targets in a fast-paced automotive service environment.

The role requires strong leadership, excellent communication, and the ability to train and coach a mobile workforce, with safety and compliance at