Store Leader: Drive Retail Ops & Customer Experience

City Auto Glass, inc.; Jefferson City (MO); On-site; USD 45,000 - 68,000; Full time

Benefits offered by this job

Competitive weekly pay

Bonus opportunities

401(k) with company match

Medical coverage plans

PTO, holidays, volunteer days

Tuition reimbursement

Paid training

Job summary

Safelite Group, Inc. is seeking a Store Manager to lead daily retail store operations, focusing on delivering high-quality customer service and efficient cash/expense management.

You will coach teams, manage scheduling, and drive performance to meet KPIs while ensuring safety and compliant processes. The role requires strong communication, leadership, and hands-on problem solving in a fast-paced environment.

Qualifications

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Responsibilities

• Oversee the daily operations of the store, including open/close procedures, work order management, and cash handling.
• Drive team performance to meet KPI targets and company goals.
• Ensure technicians are SafeTech certified and maintain quality installs/repairs.
• Provide guidance on vehicle and equipment maintenance and recordkeeping.
• Respond promptly to client complaints/warranty issues.
• Perform other duties as assigned.

Skills

People leadership

Customer service

Communication

Coaching

Staffing & scheduling

Education

High School Diploma / GED / Equivalent

Tools

Microsoft Office

Web applications

Office equipment

Job description

Safelite Group, Inc. is seeking a Store Manager to lead daily retail store operations, focusing on delivering high-quality customer service and efficient cash/expense management.

You will coach teams, manage scheduling, and drive performance to meet KPIs while ensuring safety and compliant processes. The role requires strong communication, leadership, and hands-on problem solving in a fast-paced environment.