Store Leader: Customer Experience & Operations

Safelite Fulfilment; Arvada (CO); On-site; USD 70,000 - 106,000; Full time

Benefits offered by this job

Competitive weekly pay

Tuition reimbursement

Company 401(k) with match

Job summary

Safelite is seeking a Store Manager to lead daily retail operations with a focus on delivering quality service and a memorable customer experience. You will oversee opening/closing, staffing, scheduling, inventory control, cash handling and safety, while coaching a mobile workforce to achieve strong KPIs.

The role requires 3+ years of leadership in retail or service centers (automotive preferred) and a valid driver’s license, with a competitive pay and a robust benefits package.

Qualifications

• High School Diploma/GED or 5-7 years of leadership/supervisory experience.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience; 3-5 years in retail/service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills for influencing and guiding a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Professional appearance and PPE as required.
• Physical ability to lift/carry up to 35 lbs.

Responsibilities

• Oversee daily store operations, including opening/closing procedures and scheduling.
• Inventory management and proper cash handling.
• Drive team performance to meet KPI targets and company goals.
• Ensure SafeTech certification and quality installs/repairs.
• Collaborate with marketing for proper materials display.
• Provide world-class customer service and handle complaints/warranties.
• All other duties as assigned.

Skills

Leadership

Communication

Customer service

Mobility/Outdoor work

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office

Web applications

Office equipment

Job description

Safelite is seeking a Store Manager to lead daily retail operations with a focus on delivering quality service and a memorable customer experience. You will oversee opening/closing, staffing, scheduling, inventory control, cash handling and safety, while coaching a mobile workforce to achieve strong KPIs.

The role requires 3+ years of leadership in retail or service centers (automotive preferred) and a valid driver’s license, with a competitive pay and a robust benefits package.