Store Operations Leader - Inventory, Service & Merch

Goodwill Industries of Lorain County; Sheffield Township (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Goodwill Industries of Lorain County is seeking a Retail Store Supervisor to oversee store inventory, merchandising, customer service, and financial reporting. The role involves acting as the leader in the absence of the Retail Store Manager and Assistant Store Manager, opening and closing duties, and ensuring policy compliance.

The position requires strong communication, retail knowledge, and experience with POS systems, cash handling, and team supervision.

Qualifications

• Excellent written, verbal, and interpersonal communication skills.
• Ability to lead staff and work with a diverse public.
• Knowledge of retail operations, sales, community, and customer relations.
• Knowledge of computer technology, including cash register and POS systems; MS Word and Excel, social media, and email.
• Ability to lift up to 50 lbs consistently.

Responsibilities

• Assist in meeting budgeted sales and production goals.
• Perform administrative tasks, including reporting, ordering of supplies, check-in and close-out procedures, and cash management in the Retail Store Manager's absence.
• Responsible for the general operation of the store's cash register/POS system, including ringing up purchases, collecting money, making change, and applying discounts.
• Maintain records of store operations; complete all reports and information requested by management in a timely fashion, with a high degree of accuracy.
• Secure facility, donations, and store merchandise by implementing loss prevention and store security measures. Adhere to all company personnel policies and procedures; assist all clerks and store personnel in understanding and following policies and procedures.
• Promote the sale of selected merchandise and special sale items; assist customers by providing proper customer service.
• Maintain store buildings and grounds in a clean, neat, and safe condition; report need for maintenance and repairs.
• Sort, pull, display, and arrange merchandise as instructed by the store managers and train other store personnel in such duties.
• Manage the intake and out-take of donated goods.
• Assume responsibility for the general duties of Retail Store Manager or Retail Assistant Store Manager in his/her absence.
• Pursue professional career development through continuing education and training opportunities.
• Promote positive teamwork among co-workers.
• Attend safety trainings and follow all safety procedures and protocols to ensure a safe and supervised work environment for all employees at all times.
• Perform other related duties as assigned.

Skills

Communication skills

Staff leadership

Retail operations knowledge

POS systems / tech

Physical stamina

Education

High School Diploma or GED

2 years retail experience

Tools

POS systems

Word/Excel

Social media / Email

Job description

Goodwill Industries of Lorain County is seeking a Retail Store Supervisor to oversee store inventory, merchandising, customer service, and financial reporting. The role involves acting as the leader in the absence of the Retail Store Manager and Assistant Store Manager, opening and closing duties, and ensuring policy compliance.

The position requires strong communication, retail knowledge, and experience with POS systems, cash handling, and team supervision.