Retail Store Operations Lead

Goodwill-Industries; Rochester (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill-Industries in Rochester, IN, seeks a Store Supervisor to manage daily operations of a fast-paced retail location. You will lead customer service, inventory control, merchandising, and staff scheduling while upholding Goodwill’s mission and core values.

The role emphasizes recruiting and training, coaching performance, enforcing safety and loss-prevention measures, and driving a welcoming shopping experience.

Qualifications

• High school diploma or equivalent.
• Strong supervisory skills and accountability.
• Excellent verbal and written communication.
• Background check and drug screen required.

Responsibilities

• Lead daily store operations, ensuring smooth execution of tasks.
• Oversee inventory, merchandising, sales floor operations, and customer service.
• Monitor safety protocols, security, and loss prevention; enforce standards.
• Recruit, train, and develop staff; provide coaching and performance feedback.
• Handle disciplinary actions when necessary to maintain high standards.

Skills

Supervisory skills

Customer service leadership

Communication skills

Training & coaching

Safety compliance

Education

High school diploma or equivalent

Job description

Goodwill-Industries in Rochester, IN, seeks a Store Supervisor to manage daily operations of a fast-paced retail location. You will lead customer service, inventory control, merchandising, and staff scheduling while upholding Goodwill’s mission and core values.

The role emphasizes recruiting and training, coaching performance, enforcing safety and loss-prevention measures, and driving a welcoming shopping experience.