Store Operations Leader — Hospitality & Growth

Insomnia Cookies; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Cookie College learning platform

401K with match

Health, dental, vision & pet insurance

Job summary

Insomnia Cookies is expanding in Miami, FL and seeking a hospitality-focused leader to hire, coach and develop a diverse part-time hourly staff, including Shift Leaders, Cookie Crew and Delivery Drivers. You’ll drive customer service, food quality, store cleanliness and sales through your team, while fostering growth and a culture of excellence.

We offer training, mentorship, a competitive base salary with quarterly bonuses, a 401K match, comprehensive benefits, vacation and personal days, plus

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Strong hospitality and customer service orientation.
• Experience hiring staff using an Applicant Tracking System or similar tool.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff including Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components: food quality, customer service, employee friendliness, and store cleanliness.
• Establish a culture of excellence prioritizing cookie quality, customer service and sales stability; support growth for team members.
• Manage and audit inventory to maintain controls.
• Create and execute local marketing drops and in-store recognition programs.

Skills

Leadership experience

Customer service

Staff coaching

MS Outlook / MS Teams / Excel

Tools

MS Outlook

MS Teams

Excel

Applicant Tracking System

Job description

Insomnia Cookies is expanding in Miami, FL and seeking a hospitality-focused leader to hire, coach and develop a diverse part-time hourly staff, including Shift Leaders, Cookie Crew and Delivery Drivers. You’ll drive customer service, food quality, store cleanliness and sales through your team, while fostering growth and a culture of excellence.

We offer training, mentorship, a competitive base salary with quarterly bonuses, a 401K match, comprehensive benefits, vacation and personal days, plus