Hospitality-Driven Store Operations Leader

Insomniacookies; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Quarterly bonus

Cell phone stipend

401K with match

Paid time off

Learning platform

Job summary

Insomnia Cookies in Downtown Orlando is expanding and seeking a hospitality-focused manager to lead a diverse team of Shift Leaders, Cookie Crew and Delivery Drivers. You’ll coach staff, maintain store cleanliness and top-tier service, and drive sales while building a positive culture.

This role includes strong training, mentorship, and clear growth opportunities, with a competitive package featuring base salary plus quarterly bonus, a cellphone stipend, comprehensive benefits, 401(k) with

Qualifications

• 3+ years of management/leadership experience in restaurant or retail.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun).
• Benevolent leadership style with a player-coach mentality for day-to-day management.
• Innate sense of true hospitality and ability to deliver exceptional customer service.
• Solid technical acumen with restaurant/retail software, MS Outlook, Excel, MS Teams; prior ATS hiring experience.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Delivery Drivers).
• Lead service components: food quality, customer service, staff friendliness, store cleanliness.
• Establish a culture of excellence prioritizing cookie quality and sales performance.
• Manage and audit inventory for proper controls.
• Create and execute local marketing drops.
• Create and drive in-store recognition programs/contests.

Skills

Leadership

Customer service

Team management

Hiring/ATS

Operational oversight

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies in Downtown Orlando is expanding and seeking a hospitality-focused manager to lead a diverse team of Shift Leaders, Cookie Crew and Delivery Drivers. You’ll coach staff, maintain store cleanliness and top-tier service, and drive sales while building a positive culture.

This role includes strong training, mentorship, and clear growth opportunities, with a competitive package featuring base salary plus quarterly bonus, a cellphone stipend, comprehensive benefits, 401(k) with