Store Operations Lead - Hospitality & Growth

Insomnia Cookies; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Base salary + quarterly bonus

Phone stipend

Benefits package

401K with match

Paid time off

Cookie College

Free cookies

Job summary

Insomnia Cookies is seeking a hospitality-focused manager to lead the Chicago South Loop team. You will hire, coach and develop hourly staff, maintain service standards and store cleanliness, and drive sales while fostering personal growth for team members.

Join a fun, entrepreneurial company with strong training, mentorship and opportunities for advancement. The role emphasizes cookie quality, customer service and a positive guest experience in a fast-paced environment.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Ability to manage 2-3 mid-to-late shifts Thu-Sun.
• Strong hospitality and guest service skills.

Responsibilities

• Hire, coach and develop a diverse hourly staff.
• Lead service components: food quality, customer service, store cleanliness.
• Establish culture of excellence and drive sales performance.
• Audit inventory and manage controls.
• Create local marketing drops and in-store recognition programs.

Skills

Team leadership

Customer service

Hospitality mindset

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is seeking a hospitality-focused manager to lead the Chicago South Loop team. You will hire, coach and develop hourly staff, maintain service standards and store cleanliness, and drive sales while fostering personal growth for team members.

Join a fun, entrepreneurial company with strong training, mentorship and opportunities for advancement. The role emphasizes cookie quality, customer service and a positive guest experience in a fast-paced environment.