Store Operations Leader — Hospitality & Growth (Boston)

Insomnia-Cookies; Boston (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Cellphone data stipend

Benefits package

401K

Paid vacation

Personal days

Sick leave

Cookie College

Free cookies

Job summary

Insomnia Cookies is expanding in Boston, MA and seeks a hospitality-focused manager to lead a part-time hourly team, including Shift Leaders and Delivery Drivers, with strong training and mentorship. You will drive store performance through exceptional service, cookie quality, and engaging merchandising, while managing inventory and local marketing drops.

The role offers a competitive base plus quarterly bonus, benefits, 401K, vacation, personal days, and Cookie College learning, with

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thu-Sun).
• Benevolent leadership style with a player-coach mentality for day-to-day management.
• Innate hospitality and ability to deliver exceptional customer service to all guests.
• Proficient with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System.
• Familiarity with using commercial convection ovens is a plus.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

Skills

Leadership

Customer service

Hospitality

Staff development

Inventory control

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is expanding in Boston, MA and seeks a hospitality-focused manager to lead a part-time hourly team, including Shift Leaders and Delivery Drivers, with strong training and mentorship. You will drive store performance through exceptional service, cookie quality, and engaging merchandising, while managing inventory and local marketing drops.

The role offers a competitive base plus quarterly bonus, benefits, 401K, vacation, personal days, and Cookie College learning, with