Store Ops Leader — Hospitality, Growth & Mentorship

Insomnia-Cookies; Athens (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Quarterly bonus

Cellphone stipend

Medical insurance

Dental insurance

Vision insurance

Pet insurance

401K match

Paid vacation

Wellness days

Sick leave

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Job summary

Insomnia Cookies seeks a strong manager to lead the Athens, OH location. This role emphasizes hospitality, training, mentorship, and rapid growth opportunities within a fun, entrepreneurial environment. Excellent training, advancement, and a bonus-driven compensation plan accompany a customer-focused culture.

You will oversee hiring, coaching, and development of a diverse team, drive service quality, and contribute to local marketing and in-store recognition initiatives.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Proficiency with MS Outlook, Excel, MS Teams and ATS for hiring.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

Skills

Leadership

Customer service

Office software

Applicant Tracking System

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies seeks a strong manager to lead the Athens, OH location. This role emphasizes hospitality, training, mentorship, and rapid growth opportunities within a fun, entrepreneurial environment. Excellent training, advancement, and a bonus-driven compensation plan accompany a customer-focused culture.

You will oversee hiring, coaching, and development of a diverse team, drive service quality, and contribute to local marketing and in-store recognition initiatives.