Store Operations Lead - Hospitality & Growth

Insomnia Cookies; Baltimore (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary + quarterly bonus

$50.00 per month cellphone stipend

Comprehensive benefits (medical, dental, vision, pet insurance)

401K with contribution match

2 weeks paid vacation and personal days

Cookie College training platform

FREE cookies and swag

Job summary

Insomnia Cookies is looking for management talent in Baltimore, MD, to join a fun and rapidly growing company. This role offers opportunities for professional growth, mentorship, and achievable sales success. You will be responsible for hiring and coaching a diverse part-time team while maintaining high standards of service and cleanliness.

The ideal candidate has over 3 years of leadership experience in a restaurant or retail environment and a strong commitment to exceptional customer service. Unique perks include a competitive salary and comprehensive benefits.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Benevolent leadership style and player-coach mentality for daily management.
• Strong technical skills regarding restaurant/retail business software.

Responsibilities

• Hire, coach, and develop diverse part-time staff.
• Lead service components ensuring quality and cleanliness.
• Manage inventory to maintain controls.
• Create fun local marketing initiatives.

Skills

Management experience

Customer service

Leadership

Technical acumen

Hospitality

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is looking for management talent in Baltimore, MD, to join a fun and rapidly growing company. This role offers opportunities for professional growth, mentorship, and achievable sales success. You will be responsible for hiring and coaching a diverse part-time team while maintaining high standards of service and cleanliness.

The ideal candidate has over 3 years of leadership experience in a restaurant or retail environment and a strong commitment to exceptional customer service. Unique perks include a competitive salary and comprehensive benefits.