Store Operations Leader & Guest Experience

Global Partners LP; Stratford (CT); On-site; USD 45,000 - 82,000; Full time

Benefits offered by this job

Health Insurance

401k with match

Tuition reimbursement

Professional development

Job summary

Global Partners LP seeks a General Manager to lead store operations, elevate the Guest experience, and drive profitability in a hands‑on leadership role. You will mentor teams, uphold brand standards, and cultivate a culture of hospitality and accountability across all departments.

Responsibilities include controlling labor and inventory, analyzing sales data, and ensuring food safety and merchandising excellence.

Qualifications

• ServSafe or other approved Food Safety Certification within 90 days of employment or promotion.
• Minimum 5 years of progressive retail, restaurant, or hospitality management experience; multi‑department or full‑store leadership preferred.
• Demonstrated success in team leadership, operations management, and financial performance.
• Strong business acumen with the ability to interpret data and make strategic decisions.
• Excellent interpersonal and communication skills.
• Proven ability to foster teamwork, motivate others, and resolve conflict effectively.
• Strong understanding of food safety, merchandising, and guest service standards.
• Tech-savvy and proficient with POS systems, reporting tools, and standard office software.

Responsibilities

• Lead by example to uphold Global mission and Four Pillars; inspire and empower management and associates.
• Deliver exceptional Guest service and strong operational performance.
• Recruit, train, and retain high‑performing team members who embody the brand values.
• Oversee store operations, ensuring policies, brand standards, and safety requirements are met.
• Manage labor, inventory, and operating costs to drive profitability.
• Collaborate with culinary and merchandising teams to optimize product mix and freshness.

Skills

Leadership

Team management

Communication

Customer service

Education

High School Diploma or Equivalent

Tools

POS systems

Reporting tools

Office software

Job description

Global Partners LP seeks a General Manager to lead store operations, elevate the Guest experience, and drive profitability in a hands‑on leadership role. You will mentor teams, uphold brand standards, and cultivate a culture of hospitality and accountability across all departments.

Responsibilities include controlling labor and inventory, analyzing sales data, and ensuring food safety and merchandising excellence.