Hospitality Store Leader — Guest Experience & Ops

Global Partners LP; Suffolk (VA); On-site; USD 45,000 - 82,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan with Match

Tuition Reimbursement

Career Growth

Job summary

Global Partners LP is seeking a hands‑on General Manager in Suffolk, VA to lead store operations, guest service, and community engagement. You will drive sales, profitability, staffing, training, compliance, and brand integrity across all departments.

You will recruit and develop a high‑performing team, manage costs, ensure food safety, and maintain a welcoming, safe guest experience daily. This role requires strong leadership and community orientation within a Fortune 500 company.

Qualifications

• Needs ServSafe or equivalent food safety certification within 90 days of employment.
• 5+ years in progressive retail, restaurant, or hospitality management; multi-department leadership preferred.
• Proven track record in team leadership, operations management, and financial performance.
• Strong business acumen with ability to interpret data and make strategic decisions.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead operations, culture, and guest service to meet brand standards.
• Recruit, train, and retain high-performing staff; coach regularly.
• Oversee store operations, labor, inventory, and costs; drive financial performance.
• Ensure food service quality, safety, and allergen control; coordinate with culinary teams.
• Maintain safety compliance, audits, and facility upkeep; lead safety training.
• Represent Global Partners LP in the community and with guests.

Skills

Leadership

Guest service

Financial management

Operations management

Communication

Team development

Food safety

Flexibility

Education

High School Diploma or Equivalent

Tools

POS systems

Reporting tools

MS Office

Job description

Global Partners LP is seeking a hands‑on General Manager in Suffolk, VA to lead store operations, guest service, and community engagement. You will drive sales, profitability, staffing, training, compliance, and brand integrity across all departments.

You will recruit and develop a high‑performing team, manage costs, ensure food safety, and maintain a welcoming, safe guest experience daily. This role requires strong leadership and community orientation within a Fortune 500 company.