Guest Service Supervisor: Lead & Elevate Guest Experience

Global Partners LP; Spring (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, ensure excellent guest experiences, and oversee daily operations including POS transactions, cash handling, and product replenishment. The role requires flexibility to work diverse hours and a focus on safety and customer service.

This position emphasizes teamwork and hospitality as part of our long-standing commitment to customers and communities.

Qualifications

• Supervise employees and ensure they perform duties per management directives.
• Provide coaching to staff to improve performance and service quality.
• Interact with guests to create a positive shopping experience.
• Adhere to safety, security, quality, and store policies and procedures.

Responsibilities

• Operate the point of sale system and maintain cash levels.
• Ensure all store housekeeping and sanitation tasks are completed.
• Oversee 24/7 guest service program execution as applicable.
• Handle cash processes including deposits, gift cards, and checks where applicable.
• Keep shelves stocked and products replenished.
• Address guest inquiries and resolve issues or complaints.
• Check in external and internal vendors per guidelines.

Skills

Staff supervision

Coaching

Guest service

Cash handling

Inventory replenishment

Customer inquiries

Vendor checks

Flexibility

Communication

Education

High school diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, ensure excellent guest experiences, and oversee daily operations including POS transactions, cash handling, and product replenishment. The role requires flexibility to work diverse hours and a focus on safety and customer service.

This position emphasizes teamwork and hospitality as part of our long-standing commitment to customers and communities.