Guest Experience Supervisor

Global Partners LP; Connecticut; Hybrid; USD 2,540,000 - 2,954,000; Full time

Benefits offered by this job

Competitive pay

Health & wellness benefits

401k with match

Tuition reimbursement

Professional development programs

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead staff and ensure a positive guest experience at the store. You will oversee daily operations, coach team members, and maintain cash handling and POS procedures.

The role emphasizes safety, housekeeping, and adherence to company policies, with opportunities for growth and a strong commitment to community and customer service.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Supervising staff

Customer service

Cash handling

Safety procedures

Communication

Flexible hours

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead staff and ensure a positive guest experience at the store. You will oversee daily operations, coach team members, and maintain cash handling and POS procedures.

The role emphasizes safety, housekeeping, and adherence to company policies, with opportunities for growth and a strong commitment to community and customer service.