Store Operations Leader - Drive Service & Growth

Burlington; Fort Worth (TX); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Associate discount

Benefits package

401(k) plan

Paid time off

Job summary

Burlington, one of the largest off-price retailers in the country, is seeking an Operations Service Manager to lead store teams and oversee overall operations. You will coach and develop Cashiers, Customer Service Supervisors, and Receiving staff while driving excellent customer service and professional standards.

As MOD and a role model for peers, you will ensure policy compliance, inventory accuracy, and efficient daily operations, partnering with store and district leadership to achieve

Qualifications

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required
• Ability to lift and move boxes weighing up to 40 lbs
• Experience utilizing scheduling and reporting computer software
• Travel may be required from time to time

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.]
• COMPANY NAME: BurlingtonKEY POINTS: Retail leadership, store operations, flexible schedule, strong customer service focus

Skills

Retail Management

Store Operations

Scheduling software

Tools

Scheduling software

Job description

Burlington, one of the largest off-price retailers in the country, is seeking an Operations Service Manager to lead store teams and oversee overall operations. You will coach and develop Cashiers, Customer Service Supervisors, and Receiving staff while driving excellent customer service and professional standards.

As MOD and a role model for peers, you will ensure policy compliance, inventory accuracy, and efficient daily operations, partnering with store and district leadership to achieve