Store Operations Leader — Customer Service & Receiving

Burlington Coat Factory Whse. Corp.; New Jersey; On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, dental and vision coverage, +

Life and disability insurance

Paid time off (up to 12 days)

Up to 8 paid holidays

Paid sick time

401(k) plan

Job summary

Burlington Stores, Inc. seeks an Operations Service Manager to lead the Customer Service and Cashier teams, safeguard assets, and drive store performance in a fast-paced, process-driven environment.

You will model the company’s Core Values, coach staff, and partner with peers to deliver exceptional customer service. As MOD and a key storefront leader, you’ll oversee onboarding, scheduling, and daily operations, ensure compliance with policies, participate in staffing decisions, and collaborate

Qualifications

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or multi-unit retail organization.
• Flexible schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes up to 40 lbs; experience with scheduling and reporting software.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail Management

Store Operations

Leadership

Job description

Burlington Stores, Inc. seeks an Operations Service Manager to lead the Customer Service and Cashier teams, safeguard assets, and drive store performance in a fast-paced, process-driven environment.

You will model the company’s Core Values, coach staff, and partner with peers to deliver exceptional customer service. As MOD and a key storefront leader, you’ll oversee onboarding, scheduling, and daily operations, ensure compliance with policies, participate in staffing decisions, and collaborate