Store Operations Leader II - Customer Service & Receiving

Burlington; Latham (NY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Associate discount

Medical, dental and vision coverage

401(k) plan

Paid time off

Paid holidays

Job summary

Burlington is seeking an Operations Service Manager to lead store operations and drive results at a high-energy off-price retailer. You will oversee Customer Service, Cashier teams, and Receiving, modeling core values and building strong teams.

You will coach and develop supervisors and associates, ensure policy compliance, and manage staffing, training, and succession planning while partnering with district and regional leaders. This role demands flexibility and strong operational acumen.

Qualifications

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required
• Ability to lift and move boxes weighing up to 40 lbs
• Experience utilizing scheduling and reporting computer software
• Travel may be required from time to time

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail management

Flexibility

Physical stamina

Travel willingness

Tools

Scheduling software

Job description

Burlington is seeking an Operations Service Manager to lead store operations and drive results at a high-energy off-price retailer. You will oversee Customer Service, Cashier teams, and Receiving, modeling core values and building strong teams.

You will coach and develop supervisors and associates, ensure policy compliance, and manage staffing, training, and succession planning while partnering with district and regional leaders. This role demands flexibility and strong operational acumen.