Customer Experience Lead - Store Operations

Wawa, Inc; Emmaus (PA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Employee Credit Union

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store associates and support operations. You will work with peer supervisors and store leaders to deliver exceptional service, boost sales, and maintain safety and organization.

You'll supervise, train, and motivate associates to meet goals, while ensuring adherence to service programs, policies and tech platforms. The role includes cash handling, inventory checks, and maintaining stock levels across shifts.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries.
• Support leadership to achieve store goals in sales, expenses, and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology.
• Manage cash, inventory, vendor check-ins, and store safety.
• Maintain inventory with cycle counts and smart ordering.

Skills

Customer service

Supervisory experience

Communication skills

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store associates and support operations. You will work with peer supervisors and store leaders to deliver exceptional service, boost sales, and maintain safety and organization.

You'll supervise, train, and motivate associates to meet goals, while ensuring adherence to service programs, policies and tech platforms. The role includes cash handling, inventory checks, and maintaining stock levels across shifts.