Store Operations Lead | Customer Experience & Team Coach

Rack Room Shoes; Fort Myers (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in all daily operations, ensuring adherence to company policies and procedures. You will lead staff, provide training, and assume full responsibility in the Store Manager's absence, aiming to meet or exceed sales, service, and operational goals.

Responsibilities include safeguarding employees and customers, delivering exceptional shopping experiences, handling POS and policy-compliant transactions, inventory control,

Qualifications

• Background check required.
• Strong verbal and written communication skills.
• Managerial and organizational abilities.
• Strong merchandising and customer service focus.
• Knowledge of store operations policies and procedures.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Deliver excellent customer experience and leadership to staff.
• Manage cash handling, discounts, and refunds per policy.
• Oversee inventory, pricing, and markdowns.
• Maintain visual merchandising and store presentation standards.

Skills

Leadership

Customer service

Communication

Merchandising

Operations management

Basic math

Policy knowledge

Tools

POS system

Job description

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in all daily operations, ensuring adherence to company policies and procedures. You will lead staff, provide training, and assume full responsibility in the Store Manager's absence, aiming to meet or exceed sales, service, and operational goals.

Responsibilities include safeguarding employees and customers, delivering exceptional shopping experiences, handling POS and policy-compliant transactions, inventory control,