Store Operations Leader | Customer Experience & Team Growth

Rack Room Shoes; Westminster (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager in Westminster, CO to support daily store operations and leadership in the Store Manager's absence. You will guide staff, ensure policy compliance, and strive to exceed sales and service objectives.

You will lead service standards, manage inventory, payroll, scheduling, and merchandising to maintain a premier shopping experience for customers and uphold store presentation standards.

Qualifications

• Background check approved.
• Effective verbal and written communication skills.
• Managerial and organizational abilities.
• Strong interpersonal skills for customer and staff interactions.
• Strong visual merchandising skills.
• Knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Familiarity with corporate and store operations policies.
• Understanding of store presentation standards and visual merchandising.

Responsibilities

• Safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Provide service leadership and staff training.
• Address customer issues with urgency and satisfaction.
• Process all POS transactions per policy.
• Handle sales, discounts and refunds.
• Oversee loyalty program operations.
• Manage opening and closing procedures.
• Oversee inventory control, shipping/receiving and price management.
• Maintain merchandising standards and floor presentation.
• Schedule and payroll compliance considerations.
• Loss prevention and asset protection responsibilities.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Mathematical skills

Policies knowledge

Tools

POS systems

Job description

Rack Room Shoes is seeking an Assistant Manager in Westminster, CO to support daily store operations and leadership in the Store Manager's absence. You will guide staff, ensure policy compliance, and strive to exceed sales and service objectives.

You will lead service standards, manage inventory, payroll, scheduling, and merchandising to maintain a premier shopping experience for customers and uphold store presentation standards.