Store Operations Lead — Assistant Manager

Rack Room Shoes; Cary (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in daily operations, drive sales and deliver exceptional customer service. You will lead staff, uphold company policies, and assume full responsibility in the Store Manager's absence to achieve store goals.

You will train associates, coordinate merchandising, manage inventory, and ensure compliance with procedures while maintaining a safe and welcoming environment for customers and employees.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills necessary for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of Corporate and Store Operations policies and procedures.
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience; reinforce service level standards; train and lead staff.
• Manage POS transactions in line with policy; handle sales, discounts, refunds, and loyalty; oversee opening/closing procedures.
• Inventory control including receiving, price changes, markdowns, singles, damaged merchandise and physical inventory.
• Merchandise floor presentation to company standards; signage and housekeeping.
• Payroll control including scheduling, payroll budget compliance, and time and attendance.
• Train and develop direct reports; enforce training tools and standards.
• Loss prevention to protect company assets.
• Develop a thorough understanding of day-to-day store operations.

Job description

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in daily operations, drive sales and deliver exceptional customer service. You will lead staff, uphold company policies, and assume full responsibility in the Store Manager's absence to achieve store goals.

You will train associates, coordinate merchandising, manage inventory, and ensure compliance with procedures while maintaining a safe and welcoming environment for customers and employees.