Retail Team Lead: Operations & Customer Experience

Rack Room Shoes; Westminster (CO); On-site; USD 19,000 - 32,000; Full time

Job summary

Rack Room Shoes in Westminster, CO seeks a Team Lead to supervise day-to-day store operations, ensure policy compliance, and support the Store Manager. You will guide staff, provide training, and step in when managers are absent.

You will strive to meet sales, service and operational goals while maintaining a safe, welcoming environment for customers. Position may be full- or part-time and involves hands-on leadership and shift supervision.

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members.
• All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Skills

Verbal communication

Written communication

Leadership

Organizational skills

Job description

Rack Room Shoes in Westminster, CO seeks a Team Lead to supervise day-to-day store operations, ensure policy compliance, and support the Store Manager. You will guide staff, provide training, and step in when managers are absent.

You will strive to meet sales, service and operational goals while maintaining a safe, welcoming environment for customers. Position may be full- or part-time and involves hands-on leadership and shift supervision.