Store Operations Lead & Customer Experience Coach

Rack Room Shoes; Westminster (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes in Westminster, CO is seeking an Assistant Manager to support the Store Manager in daily operations, lead staff, and ensure policy compliance while delivering exceptional customer service. This role emphasizes safety, training, and achieving sales and operational goals.

Responsibilities include overseeing payroll, scheduling, inventory controls, merchandising standards and loss prevention, with a focus on effective leadership and teamwork to drive store performance.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of Corporate and Store Operations policies and procedures.
• Understanding of standards of Store Presentation and strong visual merchandising skills.

Responsibilities

• The Assistant Manager assists the Store manager in day-to-day operations and ensures policy compliance.
• Provides leadership, guidance and training to staff; assumes full responsibility when the Store Manager is absent.
• Strives to meet and exceed sales, service and operational objectives.
• Ensure safety of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Lead service training and supervise staff.
• Manage customer issues with urgency and satisfaction.
• Oversee POS transactions, promotions, loyalty and open/close procedures.
• Conduct inventory controls: shipping/receiving, price changes and markdowns, singles, damages and physical inventory.
• Oversee merchandising, housekeeping, signage and promotions.
• Manage payroll, scheduling and time/attendance; monitor payroll budget.
• Train and develop direct reports; reinforce operational standards.
• Oversee loss prevention and asset protection.

Skills

Communication

Management

Interpersonal

Merchandising

Footwear knowledge

Math skills

Policies

Store presentation

Job description

Rack Room Shoes in Westminster, CO is seeking an Assistant Manager to support the Store Manager in daily operations, lead staff, and ensure policy compliance while delivering exceptional customer service. This role emphasizes safety, training, and achieving sales and operational goals.

Responsibilities include overseeing payroll, scheduling, inventory controls, merchandising standards and loss prevention, with a focus on effective leadership and teamwork to drive store performance.