Store Operations Leader: Customer Experience & Team Development

Books A Million; Alabaster (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Books-A-Million in Alabaster, AL seeks an Assistant General Manager to lead day-to-day store operations. The role partners with the General Manager to drive sales, service, and profitability while managing a team of associates and ensuring compliance with company standards.

The position requires strong interpersonal and leadership skills, experience supervising staff, and a focus on training and development. Full-time hours and a dynamic, customer-facing environment are offered.

Qualifications

• Strong interpersonal and leadership abilities.
• Ability to manage a team and drive store performance.
• Good decision-making and communication skills.
• Experience supervising a large number of associates.

Responsibilities

• Leads daily store operations as Manager On Duty to maximize sales and service.
• Oversees hiring, onboarding, and development of staff.
• Maintains store security and cash handling procedures.
• Ensures high levels of customer service and resolves complaints.
• Maintains merchandising standards and store cleanliness.
• Creates staff schedules and daily agendas to meet business needs.
• Communicates effectively with the management team and associates.

Skills

Interpersonal Skills

Team Management

Action Orientation

Verbal & Written Communication

Education

High School Diploma

Tools

Cash Handling

POS Systems

Job description

Books-A-Million in Alabaster, AL seeks an Assistant General Manager to lead day-to-day store operations. The role partners with the General Manager to drive sales, service, and profitability while managing a team of associates and ensuring compliance with company standards.

The position requires strong interpersonal and leadership skills, experience supervising staff, and a focus on training and development. Full-time hours and a dynamic, customer-facing environment are offered.