Store Operations Leader: Assistant General Manager

Books A Million; Murfreesboro (TN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision coverage

401(k) retirement plan with company匹配

Paid time off

Employee discounts on books and more

Employee assistance program

Job summary

Books-A-Million is seeking an Assistant General Manager to lead daily store operations as a Manager On Duty and collaborate with the management team to maximize sales and customer service. You will assist in executing all store activities, manage budgets, and develop the store team to achieve goals.

This role emphasizes leadership, training, and accountability, with a focus on delivering excellent customer experiences and maintaining merchandising standards.

Qualifications

• 21 years of age or older.
• High school diploma or equivalent, some college preferred.
• Previous experience in a supervisor role.
• Strong customer service skills.
• Demonstrated ability to act in a mature and conscientious manner.
• Ability to supervise a large number of associates.
• Strong decision-making, communication, and merchandising skills.
• Successful completion of all required background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store as a key-holding manager.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Assists General Manager with interviewing, hiring, and onboarding new talent.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Consults with the General Manager on associate performance.
• Drops off bank deposit and pick up change orders as needed.
• Picks up café grocery supplies as needed.
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.

Skills

Leadership

Customer service

Communication

Training & development

Budget oversight

Education

High school diploma or equivalent

Some college preferred

Tools

Cash register

POS software

Job description

Books-A-Million is seeking an Assistant General Manager to lead daily store operations as a Manager On Duty and collaborate with the management team to maximize sales and customer service. You will assist in executing all store activities, manage budgets, and develop the store team to achieve goals.

This role emphasizes leadership, training, and accountability, with a focus on delivering excellent customer experiences and maintaining merchandising standards.