Store Operations Leader - Customer Experience & KPI Drive

City Auto Glass, inc.; Tooele (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive weekly pay

401(k) with company matching

Medical coverage plans

Paid time off and holidays

Tuition reimbursement

Job summary

Safelite Group, Inc. is seeking a Store Manager to lead daily retail operations, focusing on quality and service to deliver memorable customer experiences. You will supervise staff, manage cash and inventory, and ensure safety and compliance while maintaining a professional store appearance.

You will drive team performance to meet KPIs, oversee scheduling, and train technicians to ensure high standards on every job. Strong communication and weathering a mobile workforce are essential.

Qualifications

• High school diploma or equivalent required.
• 3+ years of leadership experience preferred.
• Proficiency with Microsoft Office and basic office equipment.

Responsibilities

• Oversee daily store operations including opening/closing, work orders, and cash handling.
• Drive KPI performance and ensure safety and compliance.
• Ensure SafeTech training and quality installs/repairs by technicians.
• Provide guidance on vehicle maintenance and collaborate with marketing for displays.
• Deliver world class customer service and address complaints promptly.
• Perform additional duties as needed.

Skills

Leadership

Customer service

Inventory management

Cash handling

Communication

Safety compliance

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office

Job description

Safelite Group, Inc. is seeking a Store Manager to lead daily retail operations, focusing on quality and service to deliver memorable customer experiences. You will supervise staff, manage cash and inventory, and ensure safety and compliance while maintaining a professional store appearance.

You will drive team performance to meet KPIs, oversee scheduling, and train technicians to ensure high standards on every job. Strong communication and weathering a mobile workforce are essential.