Store Leader: Customer Experience & Operations Excellence

Safelite; Anchorage (AK); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits worth $10k+

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Store Manager to lead daily retail store operations, drive performance, and deliver exceptional customer service. You will manage staff, inventory, cash handling, and safety while maintaining a high standard of store appearance and processes.

The role emphasizes coaching, leadership, and cross-functional collaboration to achieve KPI targets and customer satisfaction in a dynamic retail environment.

Qualifications

• High School Diploma/GED required; 5–7 years leadership/supervisory experience preferred.
• Valid driver’s license required.
• 3–5 years in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite and web applications.

Responsibilities

• Oversee daily store operations, including opening/closing, work orders, CICO procedures, staffing, inventory, and cash handling.
• Drive team performance to meet KPI targets and company goals, ensuring compliance with regulations.
• Ensure technicians are SafeTech certified and trained to deliver quality installs or repairs.
• Provide guidance on vehicle/equipment maintenance and collaborate with marketing for proper display materials.
• Provide world-class customer service by addressing complaints/warranty issues.
• Perform other duties as assigned.

Skills

Leadership

Coaching

Cash handling

Inventory management

Loss prevention

Safety

Customer service

Merchandising

Education

High School Diploma/GED

Tools

Microsoft Office

Web applications

General office equipment

Job description

Safelite is seeking a Store Manager to lead daily retail store operations, drive performance, and deliver exceptional customer service. You will manage staff, inventory, cash handling, and safety while maintaining a high standard of store appearance and processes.

The role emphasizes coaching, leadership, and cross-functional collaboration to achieve KPI targets and customer satisfaction in a dynamic retail environment.