Store Operations Leader

City Auto Glass, inc.; Oklahoma City (OK); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Weekly pay

Bonus opportunities

401(k) with company match

Medical coverage

PTO & company holidays

Tuition reimbursement

Job summary

Safelite Group, Inc. is seeking a Store Manager to lead daily retail operations with a strong focus on quality and service. You will coach a team, manage cash and inventory, and ensure store appearance and safety standards are met.

You’ll drive performance to achieve KPIs, including NPS and customer conversion, while ensuring technicians are properly trained and compliant with Safety standards. Strong communication and outdoor work comfort are essential.

Qualifications

• High School Diploma or 5–7 years leadership experience preferred.
• Valid state-issued driver’s license required.
• 3+ years leadership experience.
• 3–5 years in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications and office equipment.
• Excellent communication skills with a mobile workforce.
• Comfort working outside in various weather conditions.
• Present a professional appearance and wear PPE.
• Physical: lifting up to 35 lbs, ability to stand for long periods.

Responsibilities

• Oversee daily store operations: open/close, work orders, Check-In/Check-Out, customer service, staffing and scheduling, inventory and cash handling.
• Drive team performance to meet KPI targets and company goals (NPS, Time to Serve, job completion, customer conversion, quality).
• Ensure technicians are SafeTech certified through training and coaching for quality installs or repairs.
• Provide guidance on vehicle/equipment maintenance and recordkeeping; collaborate with marketing as needed.
• Respond promptly to client complaints and warranty issues to deliver world-class service.
• Perform other duties as assigned.

Skills

People leadership

Customer service

Communication

Coaching

Inventory control

Loss prevention

Safety

Scheduling

Store appearance

Education

High School Diploma

Leadership experience

Tools

Microsoft Office Suite

Job description

Safelite Group, Inc. is seeking a Store Manager to lead daily retail operations with a strong focus on quality and service. You will coach a team, manage cash and inventory, and ensure store appearance and safety standards are met.

You’ll drive performance to achieve KPIs, including NPS and customer conversion, while ensuring technicians are properly trained and compliant with Safety standards. Strong communication and outdoor work comfort are essential.