Store Manager: Retail Operations & Customer Experience

Safelite Group; Anchorage (AK); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

401(k) plan with company match

Medical coverage

Paid time off & holidays

Tuition reimbursement

Paid training

Job summary

Safelite Group is seeking a Store Manager to lead daily store operations and deliver a memorable customer experience. You will supervise staff, manage scheduling, and ensure safe, efficient service, while driving KPI targets and maintaining store appearance.

The role requires strong leadership, communication, and problem-solving skills, with a focus on quality service and regulatory compliance in a fast-paced retail environment.

Qualifications

• High School Diploma or GED; 5–7 years leadership experience preferred.
• 3+ years leadership in retail or service environment.
• Valid driver’s license.
• Proficient with Microsoft Office; strong communication skills.
• Ability to work in varied weather and stand for long periods.

Responsibilities

• Oversee daily store operations including opening/closing and cash handling.
• Drive KPI performance and ensure safety and compliance.
• Coordinate teams to maintain high service quality and customer satisfaction.
• Manage staffing, training, and performance coaching.
• Maintain store appearance and inventory control.

Skills

Leadership

Customer Service

Staffing & Scheduling

Cash Handling

Inventory Control

Loss Prevention

Safety Compliance

Coaching

Tools

Microsoft Office

Job description

Safelite Group is seeking a Store Manager to lead daily store operations and deliver a memorable customer experience. You will supervise staff, manage scheduling, and ensure safe, efficient service, while driving KPI targets and maintaining store appearance.

The role requires strong leadership, communication, and problem-solving skills, with a focus on quality service and regulatory compliance in a fast-paced retail environment.