Store Operations Leader - Customer Experience & Team Growth

City Auto Glass, inc.; Battle Creek (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay & bonuses

Benefits package over $10k value

Tuition reimbursement up to $5,250

Paid training & tools

Safelite benefits portal

Job summary

Safelite Group, Inc. is seeking a Store Manager to lead daily retail store operations, drive performance, and ensure exceptional customer service. You will coach staff, manage cash and inventory, and uphold safety and quality standards for every installation or repair job.

The role emphasizes team leadership, performance metrics, and a commitment to a memorable customer experience at our Michigan location.

Qualifications

• High school diploma or GED or equivalent, or 5–7 years of leadership experience.
• Valid state-issued driver’s license.
• 3+ years of leadership experience in retail or service.
• 3–5 years in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office and web-based tools.

Responsibilities

• Oversee daily store operations: opening/closing, work orders, cash handling and inventory.
• Drive team performance to meet KPIs and company goals, including NPS and quality metrics.
• Ensure SafeTech-certified technicians and quality installs/repairs through coaching.
• Maintain proper records and assist marketing with display materials.
• Provide world-class customer service and respond to complaints promptly.
• Perform other duties as assigned.

Skills

Leadership

Coaching

Cash management

Inventory control

Loss prevention

Safety

Store appearance

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office

Web applications

Office equipment

Job description

Safelite Group, Inc. is seeking a Store Manager to lead daily retail store operations, drive performance, and ensure exceptional customer service. You will coach staff, manage cash and inventory, and uphold safety and quality standards for every installation or repair job.

The role emphasizes team leadership, performance metrics, and a commitment to a memorable customer experience at our Michigan location.