Store Operations Leader — Customer Experience & KPIs

City Auto Glass, inc.; Falmouth (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical coverage plans

Paid time off (PTO) and holidays

Tuition reimbursement

Paid training

Job summary

Safelite Group, Inc. is seeking a Store Manager to lead all retail store operations with a focus on quality and service, ensuring customers have a memorable experience. You will provide people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

We offer competitive weekly pay with bonus opportunities, a comprehensive benefits package, tuition reimbursement, paid training, and opportunities for career growth.

Qualifications

• High School Diploma or GED, or 5-7 years leadership experience.
• 3+ years of leadership experience in retail or service center settings.
• Valid driver’s license and ability to lift up to 35 lbs.
• Proficiency with Microsoft Office Suite and general office equipment.

Responsibilities

• Oversee daily store operations including opening/closing, scheduling, and cash handling.
• Drive KPI performance and ensure goals are met, including Net Promoter Score and customer conversion.
• Ensure SafeTech certification and coaching for quality installs/repairs.
• Collaborate with marketing to display materials and respond to customer issues.
• Perform other duties as assigned.

Skills

Leadership

Customer Service

Staff Management

Communication

Safety Compliance

Job description

Safelite Group, Inc. is seeking a Store Manager to lead all retail store operations with a focus on quality and service, ensuring customers have a memorable experience. You will provide people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

We offer competitive weekly pay with bonus opportunities, a comprehensive benefits package, tuition reimbursement, paid training, and opportunities for career growth.