Store Operations Leader — Customer Experience & Growth

City Auto Glass, inc.; Warwick (RI); On-site; USD 69,000 - 84,000; Full time

Benefits offered by this job

Salary starting at $76,500/year

Benefits package valued >$10k

Tuition reimbursement up to $5,250

Job summary

Safelite Group, Inc. is seeking a Store Manager to lead daily store operations, drive customer service excellence, and manage staffing and inventory. You will oversee open/close procedures, cash handling, and coaching to achieve KPI targets while ensuring compliance and safety.

The role emphasizes leadership, training of technicians, and strong communication with a mobile workforce. A professional appearance and ability to work in varying weather are required, with competitive pay and benefits

Qualifications

• High School Diploma/GED or 5-7 years leadership/supervisory experience preferred.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Responsibilities

• Oversee the daily operations of the store, including open/close procedures, work order management, CICO procedures, high level of customer service, staffing/scheduling, inventory management and cash handling.
• Drive team performance to meet or exceed KPIs and company goals (e.g., Net Promoter Score, Time to Serve, job completion, customer conversion, quality metrics) and ensure regulatory compliance.
• Ensure SafeTech certification for technicians through training, retraining and coaching for quality installs or repairs.
• Provide guidance on vehicle/equipment maintenance and recordkeeping, collaborate with marketing for proper display of materials.
• Respond quickly to client complaints/warranty issues to deliver world-class customer service.
• Perform all other duties as assigned.

Skills

Leadership

Customer service

Coaching

Communication

Microsoft Office

Education

High School Diploma/GED

Leadership experience 5-7 years

Tools

Microsoft Office Suite

Web applications

Office equipment

Job description

Safelite Group, Inc. is seeking a Store Manager to lead daily store operations, drive customer service excellence, and manage staffing and inventory. You will oversee open/close procedures, cash handling, and coaching to achieve KPI targets while ensuring compliance and safety.

The role emphasizes leadership, training of technicians, and strong communication with a mobile workforce. A professional appearance and ability to work in varying weather are required, with competitive pay and benefits