Store Operations Leader: Customer Experience & Inventory

designerbrands; Town of Texas (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

DSW is seeking a Store Lead to work closely with management to drive sales and customer satisfaction. You will support merchandising, omni activities, and all inventory tasks while ensuring policy compliance and a safe store environment.

Responsibilities include coaching associates, managing daily tasks, scheduling, and aiding in recruitment and onboarding. Availability for varied hours is expected.

Qualifications

• Minimum 2 years of management experience.
• High school diploma or equivalent; some college preferred.
• Availability for nights, weekends, holidays and varied shifts.

Responsibilities

• Provide exceptional customer service and model CEL behaviors.
• Maintain store standards and perform open/close tasks.
• Monitor daily/weekly/monthly progress and report findings.
• Leverage inventory reports to drive sales and optimize displays.
• Coordinate omni-channel activities (BOPIS, transfers).
• Assist in staffing, scheduling, payroll and associate relations.

Skills

Customer service

Team leadership

Communication

Time management

Adaptability

Technology use

Standing/walking

Safety awareness

Education

High school diploma or equivalent

Some college

Job description

DSW is seeking a Store Lead to work closely with management to drive sales and customer satisfaction. You will support merchandising, omni activities, and all inventory tasks while ensuring policy compliance and a safe store environment.

Responsibilities include coaching associates, managing daily tasks, scheduling, and aiding in recruitment and onboarding. Availability for varied hours is expected.