Part-Time Customer Experience & Store Ops Lead

Dsw-Shoe-Warehouse,-Inc.; Pittsburgh (Allegheny County); On-site; USD 28,000 - 36,000; Full time

Job summary

DSW Shoe Warehouse, Inc. is seeking a Customer Experience Leader to support store management in driving sales and a positive customer experience. You will partner with leadership on priorities, manage inventory and omni activities, and ensure policy compliance while promoting a high-energy team environment.

You will respond to customer needs, perform daily open/close tasks, and help coordinate audits, donations, transfers, and MOOS-related activities as part of a busy retail floor.

Qualifications

• Excellent customer service demonstrated with professionalism and enthusiasm.
• Ability to build collaborative working relationships with peers and leaders.
• Clear verbal and written communication skills.
• Ability to move with tempo and hold the team accountable to meet time-bound goals.
• Availability to work nights, weekends, holidays, and varied shifts.
• Proficiency with technology used for customer interactions at the register.
• Ability to stand or walk up to 100% of shift time.
• Lifting up to 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl as needed in the store environment.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and guiding associates toward store goals.
• Ensure customers have a positive experience and complete daily open/close tasks.
• Review daily communications and plan tasks with required actions.
• Follow policies and procedures with the store leadership team.
• Participate in inventory activities and omni-channel tasks like BOPIS.
• Communicate supply needs to support store operations.
• Pause to put the customer first and address concerns or escalations.
• Support training, coaching, and general duties as assigned by leadership.

Skills

Customer service

Collaboration

Communication

Time management

Flexible schedule

Tech proficiency

Mobility

Lifting up to 50 lb

Stoop/kneel/crouch

Education

High School Diploma

Tools

Register usage

iPhone

Job description

DSW Shoe Warehouse, Inc. is seeking a Customer Experience Leader to support store management in driving sales and a positive customer experience. You will partner with leadership on priorities, manage inventory and omni activities, and ensure policy compliance while promoting a high-energy team environment.

You will respond to customer needs, perform daily open/close tasks, and help coordinate audits, donations, transfers, and MOOS-related activities as part of a busy retail floor.