Store Experience Lead: Customer Service & Inventory

Dsw-Shoe-Warehouse,-Inc.; Saugus (MA); On-site; USD 25,000 - 40,000; Full time

Job summary

DSW Shoe Warehouse, Inc. is seeking a Store Associate to support management with customer service, merchandising, omni activities and inventory tasks to drive sales.

The role partners with the management team to prioritize daily/weekly/monthly store priorities and participates in store recovery while maintaining policies and procedures. Responsibilities include improving store metrics, leveraging inventory reports for merchandising, ensuring audits and MOOS processes, and supporting omni

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Responsibilities

• Be empowered to meet the customer where they are and personalize their experience: Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and KPI. Respond to customer and associate requests with urgency.
• Be committed to the customer having a consistent positive experience: Improve metric-based goals by reviewing progress and communicating it clearly.
• Bring the power of shoes to life by leveraging in-store and digital services: Manage inventory activities including freight receipt, product placement, markdowns, and MOOS, and participate in omni activities like BOPIS.
• Be responsible to pause and the put the customer first: Ensure a safe store environment, equipment checks, and escalate issues to Store Manager.
• Bring fun and energy to everything you do: Recognize team contributions and assist in recruiting, onboarding Store Associate candidates.

Skills

Customer service

Collaboration

Communication skills

Time management

Flexible schedule

Tech proficiency

Education

High school diploma or equivalent

Some college

Tools

POS systems

Mobile devices

Job description

DSW Shoe Warehouse, Inc. is seeking a Store Associate to support management with customer service, merchandising, omni activities and inventory tasks to drive sales.

The role partners with the management team to prioritize daily/weekly/monthly store priorities and participates in store recovery while maintaining policies and procedures. Responsibilities include improving store metrics, leveraging inventory reports for merchandising, ensuring audits and MOOS processes, and supporting omni