Customer Experience & Store Ops Lead

Dsw-Shoe-Warehouse,-Inc.; Littleton (CO); On-site; USD 28,000 - 34,000; Full time

Job summary

DSW Shoe Warehouse, Inc. is seeking a Customer Experience Leader to drive exceptional in-store service and store performance.

You will partner with management to execute operations, inventory tasks, and omni-channel initiatives while maintaining a positive work environment and compliant processes. Responsibilities include personalizing customer experiences, supporting daily open/close duties, and promoting timely, accurate service.

Qualifications

• Minimum 2 years' workforce experience.
• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Availability to work nights, weekends and holidays.

Responsibilities

• Be the customer-focused leader and personalize shopper experiences.
• Maintain store standards and respond to customer requests promptly.
• Support opening/closing duties and daily store tasks.
• Collaborate with store leadership on policies and inventory.
• Assist with inventory, omni-channel activities, and supplies.

Skills

Customer service

Communication

Teamwork

Flexibility

Tech literacy

Education

High school diploma or equivalent

Tools

POS system

Cash register

iPhone

Calculator

Job description

DSW Shoe Warehouse, Inc. is seeking a Customer Experience Leader to drive exceptional in-store service and store performance.

You will partner with management to execute operations, inventory tasks, and omni-channel initiatives while maintaining a positive work environment and compliant processes. Responsibilities include personalizing customer experiences, supporting daily open/close duties, and promoting timely, accurate service.