Store Operations & Customer Experience Lead

Dsw-Shoe-Warehouse,-Inc.; Gainesville (VA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

DSW Shoe Warehouse, Inc. is seeking a Customer Experience Leader to support store management and drive sales. You will focus on in-store customer experience, inventory management, omni activities, and cashwrap efficiency while promoting a positive work environment and adhering to company standards.

The role emphasizes aligning with company values, coaching associates, and ensuring tasks are completed to meet KPIs. Availability includes nights and weekends to support store needs.

Qualifications

• 2+ years of workforce experience.
• High school diploma or equivalent required.

Responsibilities

• Provide exceptional customer service and address requests with urgency.
• Maintain store standards and complete daily opening/closing tasks.
• Communicate daily progress and follow up on tasks.
• Support inventory and omni-channel activities, including MOOS and BOPIS.
• Ensure a safe environment and address associate and customer concerns.
• Assist in coaching and training associates; perform other duties as assigned.

Skills

Customer service

Communication

Team leadership

Time management

Tech proficiency

Education

High School Diploma or GED

Job description

DSW Shoe Warehouse, Inc. is seeking a Customer Experience Leader to support store management and drive sales. You will focus on in-store customer experience, inventory management, omni activities, and cashwrap efficiency while promoting a positive work environment and adhering to company standards.

The role emphasizes aligning with company values, coaching associates, and ensuring tasks are completed to meet KPIs. Availability includes nights and weekends to support store needs.