Store Operations Leader - Customer Experience & Growth

Safelite; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits package valued over $10k

Tuition reimbursement

Paid training

Job summary

Safelite Store Manager leads all retail store operations with a focus on quality and service to ensure customer memories. You will provide people leadership, coaching, inventory control, loss prevention, safety, and store appearance.

This role offers competitive weekly pay with bonus opportunities, a comprehensive benefits package valued at over $10k, and tuition reimbursement up to $5,250 annually. Paid training and resources are provided to support success.

Qualifications

• High School Diploma or GED or equivalent.
• 5-7 years leadership/supervisory experience preferred.
• 3+ years in retail or service center environments; automotive experience preferred.
• Valid state-issued driver’s license.
• Proficiency with Microsoft Office Suite and POS systems.
• Excellent communication and ability to influence and lead a mobile workforce.

Responsibilities

• Oversee daily store operations including opening/closing, scheduling, and cash handling.
• Drive KPI targets and ensure compliance with regulations.
• Ensure SafeTech certified technicians and quality installs.
• Guide vehicle and equipment maintenance and proper recordkeeping.
• Deliver world-class customer service and respond to client complaints/warranty issues.
• Perform other duties as assigned.

Skills

Leadership

Customer Service

Coaching

Inventory Management

Cash Handling

Communication

Education

High School Diploma/GED

5-7 years leadership experience

Tools

Microsoft Office Suite

POS systems

Job description

Safelite Store Manager leads all retail store operations with a focus on quality and service to ensure customer memories. You will provide people leadership, coaching, inventory control, loss prevention, safety, and store appearance.

This role offers competitive weekly pay with bonus opportunities, a comprehensive benefits package valued at over $10k, and tuition reimbursement up to $5,250 annually. Paid training and resources are provided to support success.