Store Operations Leader & Customer Experience Coach

Rack Room Shoes; Milpitas (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Rack Room Shoes in Milpitas, CA is seeking an Assistant Manager to support the Store Manager in daily operations, ensure policy compliance, and help drive sales, service, and operational excellence.

You will train and guide staff, oversee POS and transactions, inventory, merchandising, payroll, and loss prevention, and foster an outstanding customer experience while coordinating with district and regional managers.

Qualifications

• Ability to manage daily store operations and staff performance.
• Experience applying company policies and procedures in retail.
• Strong customer service and leadership capabilities.
• Familiar with visual merchandising standards and floor set execution.
• Basic math and POS transaction proficiency.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience with service standards.
• Oversee POS transactions, sales procedures, discounts, refunds, and loyalty programs.
• Manage inventory control, shipping/receiving, pricing changes, and markdowns.
• Maintain merchandising standards, signage, and product placement.
• Control payroll, scheduling, and attendance in line with budgets.
• Train and develop direct reports, reinforce operational standards.
• .Enforce loss prevention policies to protect company assets.
• Develop understanding of day-to-day operations and drive store performance.

Skills

Managerial skills

Communication

Interpersonal skills

Visual merchandising

Footwear knowledge

Math skills

Policy knowledge

Background check

Job description

Rack Room Shoes in Milpitas, CA is seeking an Assistant Manager to support the Store Manager in daily operations, ensure policy compliance, and help drive sales, service, and operational excellence.

You will train and guide staff, oversee POS and transactions, inventory, merchandising, payroll, and loss prevention, and foster an outstanding customer experience while coordinating with district and regional managers.